Cuby Smart Warranty

 

I. Terms and Conditions of the Warranty

Our products come with a one (1) year warranty against manufacturing defects.

If the product exhibits issues attributable to manufacturing defects within the warranty period, we commit to repairing or replacing it.

Devices shipped outside of Mexico will have the same warranty coverage. However, shipping costs associated with the process will be the responsibility of the customer.

 

II. Coverage

This warranty covers:

  • Repairs or replacements of the device (if necessary) within the warranty period, provided the malfunction is due to a manufacturing defect.
  • If the device cannot be repaired and must be replaced, and it has been discontinued during the warranty period, it will be substituted with an equivalent model with similar features.

 

III. Warranty Exclusions

The warranty will be void if any of the following circumstances occur:

  • Damage caused by:
    • Improper use of the device outside its primary function.
    • Incorrect installation.
    • Failure to follow the user manual instructions.
    • Unauthorized modifications or interventions.
    • Prolonged direct exposure to sunlight.
    • Drops, mishandling, or any other incident resulting in breakage or deterioration of the device.
    • Hail, impacts, or any related damage due to not using the gas tank lid.
    • Unauthorized alterations, modifications, or updates to software and/or firmware.
    • External conditions such as fires, floods, or natural disasters.
    • Use of components or accessories that are not original or authorized by the manufacturer.
  • The warranty does not cover installation or reinstallation services for the product, nor any additional expenses that may result from its malfunction.

 

IV. Validity

The warranty is valid for 1 year from the date of purchase.

 

V. Process to Claim the Warranty

To claim the warranty, contact Cuby Smart through the following channels:

Provide the following information:

  • The product's serial number (legible and unaltered).
  • A detailed description of the problem, accompanied by photos or videos as evidence.

 

VI. Additional Commitments

  • Remote support will be provided before proceeding with the warranty to determine if the issue can be resolved without replacing or repairing the device.
  • In case of repair, we guarantee it will be completed within a maximum of 30 business days.
  • Any processes involving the installation or removal of devices are the customer’s responsibility.

 

VII. Additional Costs

  • Any repair or replacement of the device due to manufacturing defects will be completely free during the warranty period.
  • Shipping costs to and from the Cuby Smart service center will be covered by Cuby Smart for shipments within Mexico.
  • The device must be properly packaged to prevent damage during transport.
  • If the warranty coverage has expired, the customer has the option to purchase a new device at a 50% discount off the current value at the time of purchase, plus shipping costs, which will be covered by the customer. This benefit applies only to products out of warranty and is subject to availability. It is valid for up to 10 years from the original purchase date of the device. After this period, the discount option will no longer be available.

 

VIII. Legal Provisions

This warranty complies with the provisions established by the Federal Consumer Protection Law and other applicable regulations within the national territory. In the event of a dispute, claims will be handled according to the prevailing legal procedures.

 

Important Note

The customer acknowledges having read and accepted the terms and conditions of this warranty at the time of purchase. For any questions or clarifications, please contact Cuby Smart Customer Service at contacto@cuby.mx.