Shipping and return policies

For the english version of the shipping and return policy please click here

SHIPMENT

Shipment free by DHL parcel (in some cases FEDEX or some other parcel can be used).

  • Average delivery time: 1 to 4 business days*

*Extended areas they may take longer.

Shipping coverage

  • Free shipping within the Mexican Republic.
  • For international shipments, the shipping cost is the responsibility of the customer.
  • Your purchase within the site www.cuby.mx is insured in case of loss by parcel.

Once your package has been delivered to the parcel company, the responsibility for its handling and delivery falls on them. We cannot assume responsibility for damage caused by parcels during shipping.

Returns

We offer warranty satisfaction for 30 days from the date of purchase. If the product does not meet your expectations, you can return it free of charge (we pay all shipping costs) and we refund 100%. It is necessary that the product is in good condition.

Warranty

All our products have 3 year warranty (except Aria, which is only 1 year). Being a product Designed and Made in Mexico, our guarantees are fast and efficient.

Last update date, February 15, 2024.