One of the reasons why our clients choose and recommend us is because of the guarantees and support we offer. By being our customer, you can have peace of mind that your purchase is safe and protected from the moment you make it and in the future (when it is most important).

Warranty against defects

Our products have a 1-year warranty against factory defects. If your product stops working for any reason, we promise to repair it at no cost and if it is not possible to repair it, we will give you a replacement at no cost.

Unlike other companies whose warranty process is tedious and full of barriers, we seek to make it as simple and fast as possible for you.

Satisfaction Guarantee

When purchasing a product in our online store, you have 30 days from when you receive the product to return it if it does not meet your expectations and receive a 100% refund (we pay for shipping).

This offer is very valuable as it allows you to try the product risk-free.

Compatibility Guarantee

Cuby is compatible with any brand and model of mini-split air conditioning, regardless of whether it is inverter or traditional. Our compatibility guarantee works as follows. If for some reason your air conditioner is not in our database, we can add it remotely. If for some reason it is not possible, then you can choose to apply the satisfaction guarantee and receive a refund.

Process to apply the Guarantee

You just need to contact us and tell us which guarantee you want to apply. In the help section you will find all the forms of contact (Chat, email or telephone). It is not necessary to present evidence of purchase, since we have the date of registration and first use of the devices.